Call 01892 822000
How to make a complaint
We're committed to providing you with the best possible products and services. But in the unfortunate circumstance that you have a complaint; please get in touch with us straight away in any of the following ways:
By post to:
Customer Care Department
Motor Finance 4u
2 Hawkwell Barn, Maidstone Road
Tunbridge Wells
Kent
TN2 4AG
By phone: 01892 822000
By e-mail: customercare@motorfinance4u.com
We will acknowledge receipt of the complaint within 5 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Free phone: 0800 023 4567
Low-cost phone: 0300 123 9123
Call from abroad: +44 20 7964 0500
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet
