Complaints - Motor Finance 4u, Tunbridge Wells, Kent
Motor Finance 4u - Used cars in Tunbridge Wells
Call 01892 822000

How to make a complaint

We're committed to providing you with the best possible products and services. But in the unfortunate circumstance that you have a complaint; please get in touch with us straight away in any of the following ways:

By post to:
Customer Care Department
Motor Finance 4u
2 Hawkwell Barn, Maidstone Road
Tunbridge Wells

By phone: 01892 822000

By e-mail:

We will acknowledge receipt of the complaint within 5 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

On the 11th January 2024, the Financial Conduct Authority (FCA) announced a pause on complaints relating to discretionary commission arrangements across the motor finance industry.

Any complaints of this nature now fall outside the typical 8-week resolution deadline and will be paused until 25th September 2024 to allow the FCA time to review.


Further information can be found here


You can usually refer a complaint to the Financial Ombudsman Service within 6 months of receiving a final response. For these matters, this has been extended to 15 months if you receive final response between 12th July 2023 and 20th November 2024

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Free phone: 0800 023 4567

Low-cost phone: 0300 123 9123

Call from abroad: +44 20 7964 0500




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Car Finance Company
01892 822000


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