We are committed to safeguarding your privacy, and this policy sets out how we will collect, treat, and handle your personal information in accordance with our legal responsibilities under EU General Data Protection Regulation. We are registered with the UK Information Commissioners Office (ICO) as a data controller with registration number Z6631255
What Data do we collect?
Why we need this information
Personal information is collected from you for the purposes for which it was provided i.e. to secure finance for a vehicle. We need this information to provide you with the most suitable financial solution to buy a vehicle. This information is required by our panel of lenders in order for them to make an informed decision on whether to offer you finance or not. They will use your information and supply this to credit reference agencies who will in turn give them and us information about you regarding your financial history. This is done to assess your creditworthiness and affordability, to check your identity, to trace and recover debts, and prevent criminal activity and money laundering. Credit Reference Agencies will share your information with other agencies and organisations, and your data will be linked to the data of your spouse/partner, and joint applicants or other financial associates. The identities of the Credit Reference Agencies and the ways in which they use and share personal information are explained in more detail at:
Call Credit: www.callcredit.co.uk/crain
Other organisations that may process your information include The Financial Conduct Authority (FCA), The Financial Ombudsman Service (FOS), Credit Industry Fraud Avoidance System (CIFAS), the Police, or any other statutory, governmental, or regulatory body (if they request to see our files). If we are involved in a dispute with you, Solicitors or Debt Collection agencies may be required to process your information. On occasions, our business development executives who work with the motor dealers, and the motor dealers with whom we are trying to arrange the finance for you may require information that you have given us.
We will not contact you (or pass your details to any other companies) regarding any other products, promotions, or services, or for any other marketing purposes.
Sensitive Personal Data
The information you provide to us may also contain sensitive personal data, such as information about your health, any information about your ethnic origin, sexual orientation, or criminal offences. This information may have been voluntarily provided to us, in the course or your application. Where possible we shall seek to minimise the collection and use of such personal data, unless you have provided us with information regarding your health that could have affected your decision to obtain finance and that would be of detriment to yourself and/or your financial situation.
Security of Personal Data
We will take all necessary and reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information. All of your personal information is securely stored by our third-party IT provider, DealTrak, on their servers. They are responsible for maintaining the security, confidentiality, and integrity of your Personal Data. DealTrak regularly monitors compliance with these measures. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Retention of your Personal Information
The personal information that you provide to us will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed.
As a result of us collecting, processing, and storing your personal data you have a number of individual rights:
If you have a complaint about the way we handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. ICO) once you have tried to resolve the issue with us.
Data Protection Officer
Pinnacle Financial Contracts Ltd
2 Hawkwell Barn
Hawkwell Business Centre
Telephone enquiries can be made to 01892 822000